Delete Your Bpayex Account

Option 1 - Delete from the Bpayex app

1. Open the Bpayex app and sign in.
2. Go to Settings - Account & Privacy - Delete Account.
3. Choose a reason and confirm.
4. We'll email a 6-digit confirmation code to the address on your account.
5. Enter the code to complete your request.

Option 2 - If you can't sign in

If you've lost access to your account, email support@bpayex.com from the email address you registered with, using the subject line "Account deletion request".

We may ask you to confirm a few details before we act on the request, so that nobody can delete your account but you.

What happens to your information

Once your request is processed, your account is permanently closed and you will no longer be able to sign in.

We delete or anonymise the personal information we no longer need, including your name, email address, phone number, date of birth and username.

What we keep, and why

As a regulated financial service, we're required by law to retain certain records even after an account is closed. These include:

• Identity verification records (BVN or NIN) collected for Know Your Customer checks.
• Transaction and payment history.
• Anti-money-laundering and fraud-prevention records.
• Tax and accounting records.

We keep these for as long as is required by applicable Nigerian law and our regulatory obligations. They are kept securely and are not used for any other purpose.

Where information cannot be deleted immediately - for example because it exists in backup archives - we store it securely and isolate it from further processing until deletion is possible.

How long it takes

Requests made in the app take effect immediately. Requests by email are usually completed within [X business days].

Questions

Email support@bpayex.com.